Privacy Policy

Indulekha Naturals operates this website and store, including all related information, content, features, tools, products, and services, to provide customers with a smooth and secure shopping experience (the “Services”). The website indulekhanaturals.com is powered by Shopify, which enables us to deliver our products and services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use our services, make a purchase, or communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you as an individual. This does not include anonymous or de-identified data.

Depending on how you interact with our Services, we may collect the following types of information:

Contact Information

Name
Billing and shipping address
Email address
Phone number

Payment Information

Credit or debit card details
Payment account information
Transaction details
Payment confirmations

Account Information

Username and password
Account preferences and settings
Security questions

Order & Transaction Information

Products you view, add to cart, or purchase
Wishlist items
Order history, returns, or exchanges

Communications

Messages sent to our support team
Feedback, reviews, or inquiries

Device Information

IP address
Browser type
Device details
Network information

Usage Information

How you browse or interact with our website
Pages visited and time spent on the website

How We Collect Your Information

We collect your personal information from different sources, including:

Directly From You

When you:

Create an account
Place an order
Contact customer support
Subscribe to marketing emails

Automatically

When you visit or interact with our website, we may collect information using:

Cookies
Tracking technologies
Website analytics tools

From Service Providers

Third-party services we use to operate our business may collect or process information on our behalf.

From Partners or Third Parties

We may receive information from advertising partners or other business partners.

How We Use Your Information

We use your personal information for the following purposes:

To Provide and Improve Our Services

Process and deliver orders
Manage accounts
Process payments and refunds
Provide shipping and delivery
Recommend products you may like

Marketing and Advertising

Send promotional emails or offers
Show relevant advertisements
Inform you about new products or discounts

You can unsubscribe from marketing emails at any time.

Security and Fraud Prevention

Protect accounts and transactions
Detect suspicious activity
Maintain website security

Customer Support

Respond to inquiries
Resolve complaints
Improve customer experience

Legal Compliance

Comply with legal obligations
Respond to law enforcement requests
Enforce our policies and terms