Refund & Return Policy

At Herbale, customer satisfaction is very important to us. We stand behind the quality of our products and aim to provide the best shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused and unopened

• The product must be in its original packaging

• The item must be in the same condition as received

Products that are used, opened, or damaged after delivery will not be eligible for return.

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2. Refunds

Once we receive the returned item, our team will inspect the product and notify you via email or WhatsApp regarding the approval of your refund.

If your refund is approved:

• The refund will be processed within 5–10 business days

• The amount will be returned to your original payment method

Please note that shipping and handling charges are non-refundable.

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3. Exchanges

We only replace products if they are defective, damaged, or incorrect.

If you receive a damaged or defective product, please contact us within 3 days of receiving your order so we can arrange a replacement.

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4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Personal care products once opened

• Sale or discounted items

• Promotional or special offer products

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5. Contact Us

If you need to request a return, exchange, or refund, please contact our support team with your order number and details.

We will assist you as quickly as possible.